Response

At room2 hometels, we are committed to ensuring the long-term wellbeing of our staff and guests whilst providing flexibility regarding guest travel plans. We are continuing to closely monitor events and follow the advice of the UK Government and World Health Organisation (WHO).

We are aware that many of our guests and travellers are being impacted by this evolving situation and are doing what we can to assist through this tough and unprecedented period.

We would like to remind all guests who have booked, or would like to book directly with us on our Fully Flexible rate(s) that these can be cancelled or amended free of charge up until the period mentioned in the booking terms (property specific). – lamington is 7 days 

Furthermore, we would like to inform guests who have booked directly with us, or would like to on our non-refundable, advance purchase rates that we have increased the flexibility on these rates and guests can now amend these bookings free of charge, for any future date until the end of December 2020. (Rate changes may apply, amendments must be made at least 24hrs prior to arrival)

Guests boking via third parties are advised to contact their booking provider.

Additional cancellation policy changes apply to guests who have specifically booked Cruise Travel departing from Southampton. Please contact us directly to discuss this further.

If you have made a group reservation with us, or are a corporate booking agent who have guests booked with us, and would like to make cancellations or amendments to current or future stays, please contact us directly to discuss this further.

We will continue to monitor the situation and provide regular updates where relevant.