room2 hometels UK | Careers and Open Positions

Join the team

Our ‘roommates’, as we like to call ourselves, are a family of real people with real personalities, and we want to make our guests always feel comfortable. We approach strangers as friends, and take delight in welcoming back guests.

Here at room2 we encourage our roommates to grow within their role and the company.

room2 grow

Room for you. We’re all about flexibility.
Room to explore. At the heart of it we’re travellers too.
Room to grow. We're growing and developing, and so are you.
Room to give. We care about your stories and passions.

Think you’d be a good fit? Browse the roles below.

Open Positions

Position
Sustainability Manager
Hammersmith
room2, the world's first hometel brand, is on a rapid UK roll out of the award winning ‘hometel’ concept, and is looking for a highly motivated and passionate individual to lead a newly created Environmental and Sustainability strategy to become the UK’s largest zero carbon hotel brand over the next 10 years.

At room2, we believe companies today have far greater responsibilities than to focus exclusively on shareholder returns. As a family owned and run business, we regard our obligations to our environment and communities as highly as to ensure a stable long term business. The impacts of consumerism and high impact lifestyles are having irreversible effects on climate change and ecosystems, and words can longer compensate for no action. Already a leader in hospitality within its field, room2 has set a target to become the UKs first zero carbon hotel brand, to take decisive action on this vitally important issue of climate, and because no one else has. Our role is not just to do our bit, but shake our industry into following our lead.

About room2

Hometels is a new sector of hospitality created by room2. They sit between hotels and Airbnb, and deliver the comforts and flexibility of home combined with the best bits of a hotel, with the experience of Airbnb.

room2 currently have hometels open in London and Southampton, with committed sites in development in Chiswick, Manchester, Liverpool and Fulham, along with an exciting pipeline of further properties to come. The 2030 target is 5000 keys open and delivered across the UK.

Your Objective

At the start of our sustainability journey, the role will require a strategic lens to observe, review and create a sustainability strategy for all areas of the business, from building specification, to operations, service, supply chain, staff and guest behaviour, communication, etc. The successful candidate will consider all options from the smallest to the largest, short to long term, which align with the environmental and sustainability objectives, and go towards positioning room2 as a leading environmental hotel. The individual will work with other department managers and third party resources, to manage and take responsibility for the delivery and execution of the strategy.

You will be working in a fast moving environment with highly motivated individuals, in a young and dynamic organisation.

What you'll be doing:
  • Shape, create and deliver a strategy to become the UKs first zero carbon hotel brand
  • Shape, create and deliver the wider environmental and sustainability strategy
  • Be a champion for Sustainability across the entire business, using your influence to drive change, working across other functions and other markets to share best practice
  • Managing the implementation of sustainable initiatives and communication with participants and third parties
  • Develop policies and standards and work with departments to deliver them
  • Identifying service-level impacts and impact reduction opportunities at all levels, and take the lead in administering and completing them to move to the next impact
  • Create and deliver waste / sustainability related projects and plans within activity timelines.
  • Create operational metrics, track and manage delivery timelines, and communicate programme status to internal stakeholders, eg data collection requirements for energy efficiency and carbon reduction.
  • Compare industry standard methodology for sustainability, risk and governance and make recommendations for improvement.
  • Making recommendations for improvement and identify energy and environment related risks and opportunities.
  • Challenge, question and suggest process improvements at all times.
  • Supporting brand objectives with excellent guest and industry communication
  • Be a key advisor and stakeholder across all pillars of Sustainability in its widest sense – welfare and sourcing, nutrition, community / social purpose, our people
  • Attend meetings, events and seminars, representing the business externally to build relationships and enhance reputation with a range of stakeholders—including politicians, NGOs, think tanks, trade associations, etc.— feeding all relevant insight and information back to the business
Experience:
  • 3 years+ experience in implementing sustainability programmes in an in-house or consultancy role
  • Have good subject matter knowledge of sustainability in its broadest sense (not just environmental impacts)
  • Technical knowledge on topics such as packaging, waste, energy efficiency and use of natural resources
  • Proficient at managing sustainability reporting to demonstrate progress against KPIs and targets
  • Keen interest in sustainability beyond traditional CSR programmes
About you:
  • We’re looking for someone who is a real sustainability guru, with a depth of experience in running environmental and wider sustainability programmes.
  • This is a role that requires the ability to make an impact and influence. You will need gravitas and credibility, and be a confident and accomplished communicator.
  • A strategic thinker and problem solver who keeps the customer at the heart of decision making on sustainability topics
  • Ability and drive to action solutions no matter the size
  • You’ll need to be able to develop relationships across all functions of the business, and all levels, to find the right answers, or motivate others to help you deliver a project.
  • Self manager and motivated personality type, determined to make an impact.
  • This is a rare opportunity to join an award winning company at the beginning of its 5000 room UK roll out, and make a real impact on growing a company with an environmental focus at its core. It is an opportunity to own and lead a newly created Environment & Sustainability department which has a clear objective to build a better and healthier world, and shake the rest of industry into following our steps.

    Salary : Competitive based on experience

    If you seek an exciting challenge, apply now. apply now
Brand Marketing Executive
Hammersmith

Salary: Competitive based on experience

Summary

Lamington Group is looking for a motivated Marketing Executive to make an industry-changing impact in rolling out the world's first hometel brand, room2, whilst also continuing the development of the Lamington Apartments brand. The individual has the opportunity to take a blossoming, young brand and really make their mark during a fast-paced nationwide expansion.

About room2

room2 hometels is an innovative new brand and concept created by Lamington Group, focused on a nationwide rollout. room2 has market-leading guest experiences and a growing reputation in challenging the stagnant and soulless hotel market with a design and experience led hometel product.

Hometels is a new sector of the hospitality industry created by room2. They sit between hotels, Airbnb and serviced apartments, and deliver the comforts and flexibility of home combined with the best bits of a hotel, plus the experience of Airbnb.

room2 currently have hometels open in London and Southampton, with sites in development in Chiswick and Manchester, along with an exciting pipeline of further properties to total 750+ keys.

About Lamington Group

Lamington is a 50-year-old family-owned and run real estate investment and development business based in London. The business has a significant property holding and operates in residential and short term apartments under the Lamington Apartments brand.

Your Objective
  • To grow awareness of and booking preference for both the room2 and Lamington Apartments brands, resulting in growth in direct bookings and total property revenue.
  • To create unique guest experiences which reflect the values of the brand and generate positive word of mouth both offline and online.
  • Continually look for ways to develop and enhance both the brand and guest journey from a design and physical perspective.
  • Be a custodian of the brand and ensure all external communication reflects the brand ethos.
  • Create compelling and engaging content which strengthens the brand and generates emotional connections.
Role and Responsibilities: Brand & Design
  • Manage and create onsite property collateral to assist guest communications and brand awareness in-line with brand principles and frameworks
  • Manage external print providers to ensure quality control and timely delivery of collateral 
  • Design and develop advertising material, sales collateral and investor documentation to support growth of the brand with consistent TOV and engaging, bespoke design.
  • Look for ways to enhance brand touchpoints and design through creative execution, exploration and subtly. 
  • Be the guardian of the brand, consistently living brand values and ensuring compliance across organisation in line with brand frameworks  
  Guest Experience  
  • Support onsite guest and client events through relevant collateral, communication and attendance.  
  • Consistently review guest journey, looking for ways to enhance the guest experience and create unique/memorable moments 
  • Review physical on-property collateral, materials and signage to develop bespoke and engaging ways to enhance the brand and guest experience.
  • Source products, gifts and branded collateral for sales/guest promotions and giveaways, driving long term awareness.   
  Content/PR  
  • Social media management of three brand channels across multiple platforms including, Youtube, Facebook, Twitter, Linkedin, Instagram. Including guest response, content creation and publishing, and follower growth.
  • Reactive and Proactive influencer activity to drive brand awareness, primarily of room2 brand. Ensure outstanding onsite experience and quality generated content.
  • Manage annual journalist and influencer familiarisation programme ensuring best in class experience and a balanced programme appealing across multiple markets
  • Conduct proactive PR outreach to ensure room2 is front of mind, and generate exposure across multiple publications. Grow and maintain key media relationships 
  • Develop, update and generate visual assets across properties and locations. Support and assist during video and photoshoots with external contractors
  • Generate written content in-line with brand TOV for online and offline platforms. Including advertising, website, social, 3rd party placements, emails, blogs.
  • Collate and execute award submissions consistently throughout the year with support and guidance from Commercial Manager
Financial Returns
  • KPI reporting and commentary for marketing department
  • Social media organic performance tracking, monitoring and reporting
  • Drive book direct activity across multiple channels and platforms
  • Drive loyalty member signup and revenue performance from Members
  apply now
roommates (Front of House/F&B Team Member)
Southampton

At room2 we’re in the business of doing things a little bit differently. We’re not a hotel, nor an apartment – but instead a unique combination of the two; we are the world's first hometel brand, and Southampton’s most unique accommodation offering, a 71 room property ideally located on Queens Terrace.

Our roommates, as we like to call ourselves, are a family of real people with real personalities, and we want to make our house like a home for our guests. We are people who approach strangers as friends, who share in the highs and lows of our guests’ days, and who take delight in welcoming back guests time and time again.

Our people have a story to tell. We all have passions, whether they be; DJing, organising talks, speciality cooking, teaching yoga, flower arranging, or running beehives and making honey. We bring our interests to work, and get time to spend on sharing this positive energy within our team, our brand and amongst our guests, through events and activities.

A Day In The Life

As a roommate, it’s your role to ensure every guest who enters our home leaves having enjoyed a unique and memorable experience. It is a fantastic opportunity for an ambitious individual to join at an exciting and vibrant time.  As our roommate you will know and understand what it means to deliver amazing hospitality across our Food and Beverage and customer-facing outlets and will thrive on the challenge of always exceeding guest’s expectations. You will be expected to achieve a level of service through the constant monitoring of our established brand standards.

What We’re Looking For

  • Be able and ready to assist guests with any enquiries they may have, including welcoming guests as soon as they arrive with due care and attention.
  • Assist the guests with checking into their room and ensuring they are happy.
  • Deliver the best customer service experience for locals and guests to enjoy a great range of drinks and a fantastic, freshly produced menu.
  • Make your service smooth, confident and tailored to every individual that walks in the door.
  • Have a can-do attitude, understanding all brand-standards and reading your guest’s needs.
  • Be open to change and see it as a positive. You thrive on positive feedback from guests and strive to make every experience in the front of house areas amazing.
  • Love self-development and coaching and supporting new staff. You can have fun on shift but know what needs to be done to deliver the brand promise.
  • Be proud of your Food & Beverage area and know that your contribution is a large one when it comes to the overall operation of the department.
  • Use your Health and Safety and food safety knowledge is evident on shift at all times.
  • Be well presented for every shift.
  • Deliver, from booking through to coffee and farewells, a memorable service to guests.
  • Add value to overall hometel performance through teamwork and understand that every ‘up sell’ and ‘suggestive sell’ can support the whole hometel profitability.
apply now
roommakers (Housekeeper)
Southampton

At room2 we’re in the business of doing things a little bit differently. We’re not a hotel, nor an apartment – but instead a unique combination of the two; we are the world's first hometel brand, and Southampton’s most unique accommodation offering, a 71 room property ideally located on Queens Terrace.

Our ‘room keepers', are a family of real people with real personalities, and we want to make our house like a home for our guests. We are people who approach strangers as friends, who share in the highs and lows of our guests’ days, and who take delight in welcoming back guests time and time again.

Our people have a story to tell. We all have passions, whether they be; DJing, organising talks, speciality cooking, teaching yoga, flower arranging, or running beehives and making honey. We bring our interests to work, and get time to spend on sharing this positive energy within our team, our brand and amongst our guests, through events and activities.

What we are looking for?

room2 is on the hunt for a Housekeeper in our hometel in Southampton. You will need to bring an exceptional drive and strong background in Housekeeping. This role would suit a housekeeper who has a strong passion for ensuring the highest standard of cleanliness is maintained at all times and an eye for the smallest of detail.

Why You?
  • Changing towels, bed linen, vacuuming, buffing, mopping
  • General cleaning of all rooms in the apartments
  • Replenishing items such as shower gel, shampoo, soap, toilet rolls and welcome pack items
  • Checking apartments to ensure everything is in working order
  • To do full inventories check of apartments and replace missing items
  • Full understanding of COSHH
  • Housekeeping experience is essential
  • Perfect command of English
  • Well-presented and tidy
  • Excellent dealing with guests and customers
  • Outstanding attention to detail
apply now
No roles currently available or don’t see what you’re looking for but still interested in being part of the room2 team? No worries, we’ll keep your details, and reach out if something suitable comes up.
apply now

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We’re still open (well kind of)

We just wanted to let you know that we are still open to essential and frontline workers or those needing temporary accommodation if your normal accommodation or abode is unavailable. If this is the case, we’d love to do what we can to help you during this challenging period, so please contact us directly to discuss this at hello@room2.com or
call +44 208 748 2645

In line with government guidelines on the 21st March we closed our co-working space the Living Room at room2 Southampton to all external customers and this is now closed to all guests. We hope to welcome you back for a post-covid coffee or beer soon.

Stay safe.