room2 hometels UK | Careers and Open Positions
room2

Join the team

Be the happiest version of you at work. We are a family of people with real authentic personalities who always put our guests first so they feel comfortable whenever they stay with us. We approach strangers as friends, and take delight in welcoming back guests. It is our team that creates the community, bringing the space and feeling to life.

Life at room2

 

room2 values

Our values are essentially our personality traits. They make up who we are as a brand, and so impact every decision we make, and each interaction we have. When you work at room2, we want you to always be guided by these principles, imagine they are a part of you too.
Be you, always; be natural, professional and real.
Do the right thing; not the easy thing; be confident, honest and bold.
Own it; be proud, use your initiative and take ownership.
Treat it like your home; be caring, welcoming and curious.

Want to join the team? Apply today.

Open Positions
Position
Company
 
Guest Experience Agent
Lamington Apartments
Click to view details

Guest Experience Agent

This role will function primarily within the Serviced Accommodation and hometel section of our business. You will take responsibility for the reception desk at our offices dealing with any guest requests before, during and after their stay helping to ensure our guests have a truly unique and memorable stay. You will also assist with arrival and departure, accompanying guests into their apartments, helping with luggage and solving guest complaints during stay.

‘Day in the life’

  • Create ‘can’t wait to return’ experiences for our guests
  • Managing reservations queries (e-mail, phone & in person) with a kind & considered approach
  • Being ‘in the know’ on local events and culture to offer guests authentic experiences and contribute to cultural programming
  • Being the ‘in the know’ person for guests queries & questions
  • Contribute to team meetings with constructive feedback to improve operational performance and guest experiences
  • Taking payments and balancing the books at the end of the day
  • Be initiative led when dealing with challenging situations or guest complaints
  • Confident working alone and being a happy, positive influence when working as part of a team
  • Supporting your management team in all aspects of the day to day operation
  • Always question best practice and identify opportunities to improve hotel occupancy, revenue and operational process

What you’ll require

  • Service focused attitude and huge passion for creating world class experiences
  • Experience in customer service role
  • Confidence to act on initiative and make considered decisions
  • Cool, calm & collected communication skills
  • Demonstrable sales skills
  • An eye for pedantic detail
  • Competent & confident IT skills for relevant property management software systems & Microsoft office
  • Excellent English speaking & writing skills (extra languages are a bonus)
  • Cool, calm & collected communication skills

Contract Type

40 hours / Zero hour contract.

Place

You’ll work at Lamington Apartments, however, with our pipeline of growth and our plans to help you grow too, you may be based at other locations from time to time.

Apply Now
Housekeeping Manager
room2 Belfast
Click to view details

room2 is the world’s first hometel brand; designing beautiful net-zero hotels which enable both our guests and employees to become the best version of themselves, whilst giving more than we take to our local & global communities. We are a family-run organisation focussed on providing world-class guest experiences and with a pipeline of growth to 2030 it's a great time to start your journey with us. We are currently seeking a driven Housekeeping Manager to open our newest property in Belfast.

Find out more about what it’s like working with us here: https://room2.com/careers/

What’s in it for you:

We’re a team of people-people, creating an environment where our guests and team always feel comfortable and able to be themselves. You’ll also receive:

  • 1 free night stay at any of our properties per year, with generous employee discount thereafter
  • Competitive salary and discretionary bonus scheme
  • Pension scheme
  • Loyalty rewards and referral bonuses
  • Company sick pay scheme
  • 2 paid volunteer days per year and annual fundraisers for charities aligned to our core pillars
  • Additional annual leave with length of service
  • Cycle to work scheme use of gym facilities in our hotels
  • Access to activity workshops we host for our guests and the community
  • Employee Assistance Programme for you and your immediate family
  • Regular social activities including monthly people & planet focused engagement activities
  • Personal development programmes and opportunities to grow as we do

A day in the life of our Housekeeping Manager:

As our Housekeeping Manager you'll work closely with our hotel openings manager to prepare for our launch in Belfast. This will include:

  • Hiring, day-to-day management, training and development of the housekeeping team
  • Daily inspections to ensure spotless standards and delivery of a perfect first impression every time
  • Coordinate availability of apartments with all teams and accurately update apartment status through Mews
  • Oversee room2 inventory by performing stock checks, purchasing and cost control for linen, rooms and guest
  • rooms supplies
  • Comply with all relevant health and safety legislation
  • Deliver personal and memorable guest service when interacting with guests
  • Helping as a housekeeper resource when required

What we’re looking for:

  • Housekeeping management experience in a hotel or an apart-hotel
  • Excellent knowledge and understanding of housekeeping procedures
  • Kind and compassionate leadership skills with a tenacity for driving performance
  • Experience in motivating, leading and developing a team
  • Cool, calm & collected communications skills
  • Eye for pedantic detail
  • A positive, teamwork focused attitude
  • Timekeeping & time management skills that are on point
  • IT skills for relevant property management softwares & Google Workspace

Where & When

You’ll work 40 hours per week at room2 Belfast however, with our pipeline of growth and our plans to help you grow too, you may be based at other room2 locations from time to time.

Our Hiring Process

  • Telephone screening with one of our team to check our expectations align (30 mins)
  • In-person capability & values interview to get to know you better (1 hour)

Our core values are at the heart of everything we stand for. We foster a culture of welcoming new ideas, being proactive and embracing innovation, and welcome those who feel they can bring their passion and ideas to room2 to apply.

We are an equal opportunity employer and encourage applications from all backgrounds and we do not discriminate on the grounds of race, gender, ethnicity or other protected characteristic under The Equality Act 2010. Please do not hesitate to ask if you require reasonable adjustments to our hiring process.

Apply Now
Duty Manager
room2 Belfast
Click to view details

room2 is the world’s first hometel brand; designing beautiful net-zero hotels which enable both our guests and employees to become the best version of themselves, whilst giving more than we take to our local & global communities. We are a family-run organisation focussed on providing world-class guest experiences and with a pipeline of growth to 2030 it's a great time to start your journey with us. We are currently seeking a passionate Duty Manager inspire the team and deliver an outstanding guest experience in our new Belfast property.

Find out more about what it’s like working with us here: https://room2.com/careers/

What’s in it for you:

We’re a team of people-focussed individuals, creating an environment where our guests and team always feel comfortable and able to be their best. You’ll also receive:

  • 1 free night stay at any of our properties per year, with generous employee discount thereafter
  • Competitive salary and discretionary bonus scheme
  • Pension scheme
  • Loyalty rewards and referral bonuses
  • Company sick pay scheme
  • 2 paid volunteer days per year and annual fundraisers for charities aligned to our core pillars
  • Additional annual leave with length of service
  • Cycle to work scheme use of gym facilities in our hotels
  • Access to activity workshops we host for our guests and the community
  • Employee Assistance Programme for you and your immediate family
  • Regular social activities including monthly people & planet focused engagement activities
  • Personal development programmes and opportunities to grow as we do

A day in the life of our Duty Manager:

As our Duty Manager you'll inspire and lead our guest facing team from the front. This will include:

  • Creating ‘can’t wait to return’ experiences for our guests
  • Leading the team of house hosts
  • Managing reservations queries (e-mail, phone & in person) with a kind & considered approach
  • Being ‘in the know’ on local events and culture to offer guests authentic experiences and contribute to cultural programming
  • Being the ‘in the know’ person for guests queries & questions
  • Managing out-of-hours queries for group properties
  • Contribute to team meetings with constructive feedback to improve operational performance and guest experiences
  • Taking payments and balancing the books at the end of the day
  • Completing property patrols to ensure safety & security
  • Being accountability for safety of your property overnight
  • Dealing with housekeeping and maintenance on day to day
  • Be initiative led when dealing with challenging situations or guest complaints making sure our guests leaves happy
  • Confident working alone and being a happy, positive influence when working as part of a team
  • Part of the management team in all aspects of the day to day operation
  • Always question best practice and identify opportunities to improve hotel occupancy, revenue and operational process

What we’re looking for:

  • Service focused attitude and huge passion for creating world class experiences
  • Experience in customer service role
  • Confidence to act on initiative and make considered decisions
  • Cool, calm & collected communication skills
  • Demonstrable sales skills
  • An eye for pedantic detail
  • Competent & confident IT skills for relevant property management software systems & Microsoft office
  • Excellent English speaking & writing skills (extra languages are a bonus)

Where & When

You’ll work 40 hours per week at room2 Belfast however, with our pipeline of growth and our plans to help you grow too, you may be based at other room2 locations from time to time.

Our Hiring Process

  • Telephone screening with one of our team to check our expectations align (30 mins)
  • In-person capability & values interview to get to know you better (1 hour)

Our core values are at the heart of everything we stand for. We foster a culture of welcoming new ideas, being proactive and embracing innovation, and welcome those who feel they can bring their passion and ideas to room2 to apply.
We are an equal opportunity employer and encourage applications from all backgrounds and we do not discriminate on the grounds of race, gender, ethnicity or other protected characteristic under The Equality Act 2010. Please do not hesitate to ask if you require reasonable adjustments to our hiring process


Apply Now
Sales Manager
Head Office
Click to view details

Lamington Group is a B corp real-estate and hospitality company on an ambitious journey to 5000 net-zero hotel bedrooms by 2030. Our mission is to enable both our guests and employees to become the best version of themselves, whilst giving more than we take to our local & global communities. We are a family-run organisation focussed on providing world-class guest experiences and with a pipeline of growth to 2030 it's a great time to start your journey with us.

The role of the Sales Manager with Lamington Group is to be responsible for developing new business opportunities for a set of defined market segments included in the hotels’ strategy.

By developing and implementing a clear sales action plan, the Sales Manager will undertake prospecting activities to ensure a healthy pipeline of opportunities to convert. The Sales Manager will be also responsible for the account management of small to medium accounts, managed on a tier level structure according to their production. 

The Sales Manager will leverage their previous experience within the Long Stay and Service Apartment industry to maximise this segment for all Lamington Group properties, working alongside the Agent Account Manager.

Working closely with Revenue Management, Marketing, Reservations and the broader sales team, the Sales Manager will pull in support from across the Commercial function to ensure that the revenue goals are achieved and exceeded for the properties across the portfolio. 


What’s in it for you:

We’re a team of people-focussed individuals, creating an environment where our guests and team always feel comfortable and able to be their best. You’ll also receive:

  • 1 free night stay at any of our properties per year, with generous employee discount thereafter

  • Competitive salary and discretionary bonus scheme

  • Pension scheme

  • Loyalty rewards and referral bonuses 

  • Company sick pay scheme

  • 2 paid volunteer days per year and annual fundraisers for charities aligned to our core pillars

  • Additional annual leave with length of service

  • Cycle to work scheme use of gym facilities in our hotels

  • Access to activity workshops we host for our guests and the community

  • Employee Assistance Programme for you and your immediate family

  • Regular social activities including monthly people & planet focused engagement activities

  • Personal development programmes and opportunities to grow as we do


Job responsibilities: 

  • Undertake business development initiatives to ensure that there is a steady and consistent flow of business opportunities being brought forward to the Lamington Group properties from new accounts. 

  • Negotiate and sign up new corporate accounts of dynamic and corporate transient business, building a portfolio of small to medium accounts and providing the Group Key Account Manager leads on National/Key Accounts. 

  • Account Management initiatives including client site inspections, account review meetings, corporate activations, client gift drops, FAM trips, etc

  • Undertake annual rate negotiations with negotiated clients based on account production, forecasted performance and wider revenue strategy per property. 

  • Manage the Money Makers initiative, an internal lead generation program. 

  • Support Group Key Account Manager generating leads from consortia/TMC’s business 

  • Provide strategic guidance and support to the Agent Account Manager to maximise the Long Stay segment. 

  • Growing Meetings & Events business for the portfolio 

  • Utilize the Salesforce environment to accurately record information relating to clients, contacts and our relationship and to ensure that data integrity is maintained. 

  • Keeping on top of market intelligence by attending hoteliers meetings and maintaining good communication with local competition

  • Attend trade shows, conferences and networking events as required by the business.

  • Liaising with local influential partners in the area of each property, identifying revenue generating sponsorship/partnership opportunities 

  • Work with the hotel General Managers and key hotel team members to strengthen current relationships within the local community, business events etc. to maximize networking opportunities to raise the profile/awareness of the hotel.


Desired Experience, Skills & Attributes: 

  • Must have 4+ years hotel sales experience gained from either an international brand or national group of hotels. 

  • Must have experience in the Serviced Apartments and long stay segment

  • Passionate, enthusiastic, a hunter and go-getter, must have the tenacity to chase down new business opportunities and work courageously and creatively to ensure conversion. 

  • Fastidiously organized, a planner and detail oriented would be skills that would ensure success in this role. 

  • People management experience


Where & When

You will work 40 hours per week and the Sales Manager will be based at head office in Hammersmith but will be required to travel between all sites within the portfolio to undertake client site inspections and meetings, account reviews and other sales activities.


Our Hiring Process

  • Telephone screening with one of our team to check our expectations align (30 mins)

  • In-person capability & values interview to get to know you better (1 hour)

Our core values are at the heart of everything we stand for. We foster a culture of welcoming new ideas, being proactive and embracing innovation, and welcome those who feel they can bring their passion and ideas to room2 to apply. 

We are an equal opportunity employer and encourage applications from all backgrounds and we do not discriminate on the grounds of race, gender, ethnicity or other protected characteristic under The Equality Act 2010. Please do not hesitate to ask if you require reasonable adjustments to our hiring process.


Apply Now
Head of Commercial
Head Office
Click to view details

Lamington Group is a B corp real-estate and hospitality company on an ambitious journey to 5000 net-zero hotel bedrooms by 2030. Our mission is to enable both our guests and employees to become the best version of themselves, whilst giving more than we take to our local & global communities. We are a family-run organisation focussed on providing world-class guest experiences and with a pipeline of growth to 2030 it's a great time to start your journey with us. 

Room2 Hometels is Lamington Group’s core product alongside Lamington Serviced apartments and Missionworks coworking. Room2 Hometels is a market leader in the aparthotel space and pioneering in sustainability with 4 hometels across the UK and a pipeline of future UK locations. Room2 Hometels is a guest centric product offering authentic, localised experiences and can proudly boast industry leading guest review scores. 

The role will join the Senior leadership team in assisting to guide the future direction of the business. Working across with the other senior leaders the role will assist in the employee engagement and development. 

Find out more about what it’s like working with us here:https://lamingtongroup.com/careers/

What’s in it for you:

We’re a team of people-focussed individuals, creating an environment where our guests and team always feel comfortable and able to be their best. You’ll also receive:

  • 1 free night stay at any of our properties per year, with generous employee discount thereafter

  • Competitive salary and discretionary bonus scheme

  • Pension scheme

  • Loyalty rewards and referral bonuses 

  • Company sick pay scheme

  • 2 paid volunteer days per year and annual fundraisers for charities aligned to our core pillars

  • Additional annual leave with length of service

  • Cycle to work scheme use of gym facilities in our hotels

  • Access to activity workshops we host for our guests and the community

  • Employee Assistance Programme for you and your immediate family

  • Regular social activities including monthly people & planet focused engagement activities

  • Personal development programmes and opportunities to grow as we do


What we’re looking for:

Seeking a passionate Head of Commercial to spearhead our commercial strategy, leading our revenue, sales, marketing & reservations teams to success. Specific hotel sales experience will be important to manage the sales team along with the complimentary teams to set, and execute on the commercial strategies. As a recently crowned B Corp company, with sustainability at the core of the business, a key element of the role will be driving communication and brand development for B2B and to B2C engagement.

  • Proven leadership experience in a senior management hotel role in sales, marketing, revenue management, or commercial operations.

  • Strong team leader keen to develop and nurture talent across the business

  • Hotel or serviced apartment sales experience managing a high performing team

  • In-depth knowledge of the UK hotel market, competitors, and market trends.

  • Excellent analytical skills to interpret data, trends, and performance metrics.

  • Strong understanding of revenue management, pricing strategies, and yield management to optimise room rates and revenue.

  • Demonstrated experience in developing and executing sales and marketing strategies to drive revenue growth and brand recognition.

  • Ability to work well under pressure, multi-task and adapt to changing market conditions and respond effectively

  • Familiarity with MEWS, Duetto and SalesForce preferred.

Where & When

You’ll work 40 hours per week at our Head Office however, with our pipeline of growth and our plans to help you grow too, you may be based at other locations from time to time.

Our Hiring Process

  • Telephone screening with one of our team to check our expectations align (30 mins)

  • In-person capability & values interview to get to know you better (1 hour)

  • In-person task or presentation to really showcase your skills (1-1.5 hours) 

Our core values are at the heart of everything we stand for. We foster a culture of welcoming new ideas, being proactive and embracing innovation, and welcome those who feel they can bring their passion and ideas to room2 to apply. 

We are an equal opportunity employer and encourage applications from all backgrounds and we do not discriminate on the grounds of race, gender, ethnicity or other protected characteristic under The Equality Act 2010. Please do not hesitate to ask if you require reasonable adjustments to our hiring process.



Apply Now
Central Reservations Supervisor
Head Office
Click to view details

Lamington Group is a real-estate and hospitality company on an ambitious journey to open 5000 beautifully-designed net-zero hotel rooms by 2030 and enable both our guests and employees to become the best version of themselves, whilst giving more than we take to our local & global communities.

We are a family-run organisation focussed on providing world-class guest experiences and with a pipeline of growth to 2030 it's a great time to start your journey with us. We are currently seeking a passionate Reservations Supervisor to support our centralised reservations team.

Find out more about what it’s like working with us here: https://lamingtongroup.com/careers/

What’s in it for you:

We’re a team of people-focussed individuals, creating an environment where our guests and team always feel comfortable and able to be their best. You’ll also receive:

  • 1 free night stay at any of our properties per year, with generous employee discount thereafter
  • Competitive salary and discretionary bonus scheme
  • Pension scheme
  • Loyalty rewards and referral bonuses
  • Company sick pay scheme
  • 2 paid volunteer days per year and annual fundraisers for charities aligned to our core pillars
  • Additional annual leave with length of service
  • Cycle to work scheme use of gym facilities in our hotels
  • Access to activity workshops we host for our guests and the community
  • Employee Assistance Programme for you and your immediate family
  • Regular social activities including monthly people & planet focused engagement activities
  • Personal development programmes and opportunities to grow as we do

A day in the life of our Reservations Supervisor:

As a Reservations Supervisor within our Centralised Reservations Department, you will play a crucial role in ensuring efficient and effective operations for reservations across our portfolio of five properties within Lamington Apartments and room2. You will lead a team of Reservations Agents, overseeing their activities and ensuring exceptional guest experiences through the seamless handling of reservations and group inquiries, and report to the Reservations Manager. In this dynamic role, you will contribute to the success of our properties by overseeing reservations, and processes with a focus on excellence, teamwork, and guest satisfaction.

This will include:

  • Creating reservations and input via both email and phone in accordance with our brand standards, while demonstrating excellent product knowledge.
  • Answering incoming calls within 3 rings, with a positive greeting and conducting calls to our brand standards, in a prompt and effective manner.
  • Utilisation of Sales CRM (Salesforce) to input enquiry details for bookings, and extensions, and chase quotations to convert to meet team targets.
  • Daily reservation and pre-arrival checks to ensure accuracy of pricing, and ensure all information and data in the PMS is accurate.
  • Adapt to our strategic pricing and yield management techniques, to aid optimizing room rates and drive revenue growth across the portfolio.
  • Supervise and mentor a team of Reservations Agents, providing guidance, training, and performance feedback to ensure a high level of customer service and productivity.
  • Oversee the reservations process for individual guests, managing room allocations, rates, and availability to optimize occupancy and revenue across all properties.
  • Oversee group reservations.
  • Assist with complex guest inquiries and complaints, demonstrating a strong commitment to resolving issues promptly and ensuring guest satisfaction.
  • Identify opportunities to upsell room upgrades, packages, and amenities to maximize revenue.
  • Monitor room availability, ensuring accurate and up-to-date information is maintained in the reservation system.
  • Foster strong working relationships with other departments such as Front Office, Sales, and Marketing to ensure seamless communication and execution of guest requests and events.
  • Conduct training sessions for new team members, ensuring they have a solid understanding of the reservation system, property offerings, and customer service standards.
  • Implement and uphold quality assurance processes to ensure accurate and consistent handling of reservations and events inquiries.
  • Stay updated on the latest reservation and property management systems, utilising technology to streamline processes and enhance guest experiences.


What we’re looking for:

  • A people-person who thrives in a fast-paced team environment
  • Knowledge of sales techniques and upselling strategies.
  • Analytical mindset with the ability to use data for decision-making.
  • Attention to detail and a commitment to delivering exceptional customer experiences.

Where & When

You’ll work 40 hours per week at our Hammersmith Head Office however, with our pipeline of growth and our plans to help you grow too, you may be based at other locations from time to time.

Our Hiring Process

  • Telephone screening with one of our team to check our expectations align (30 mins)
  • In-person capability & values interview to get to know you better (1 hour)

Equal Opportunities

Our core values are at the heart of everything we stand for. We foster a culture of welcoming new ideas, being proactive and embracing innovation, and welcome those who feel they can bring their passion and ideas to room2 to apply.
We are an equal opportunity employer and encourage applications from all backgrounds and we do not discriminate on the grounds of race, gender, ethnicity or other protected characteristic under The Equality Act 2010. Please do not hesitate to ask if you require reasonable adjustments to our hiring process.

Apply Now
Lettings & Office Manager
Head Office
Click to view details

Lamington Group is a real-estate and hospitality company on an ambitious journey to open 5000 beautifully-designed net-zero hotel rooms by 2030 and enable both our guests and employees to become the best version of themselves, whilst giving more than we take to our local & global communities.

We are currently seeking a passionate Lettings & Office Manager to provide outstanding tenant satisfaction through letting & managing the Lamington Lettings portfolio, as well as taking responsibility for our head office space.

Find out more about what it’s like working with us here: https://lamingtongroup.com/careers/

What’s in it for you:

We’re a team of people-focussed individuals, creating an environment where our guests and team always feel comfortable and able to be their best. You’ll also receive:

  • 1 free night stay at any of our properties per year, with generous employee discount thereafter

  • Competitive salary and discretionary bonus scheme

  • Pension scheme

  • Loyalty rewards and referral bonuses 

  • Company sick pay scheme

  • 2 paid volunteer days per year and annual fundraisers for charities aligned to our core pillars

  • Additional annual leave with length of service

  • Cycle to work scheme use of gym facilities in our hotels

  • Access to activity workshops we host for our guests and the community

  • Employee Assistance Programme for you and your immediate family

  • Regular social activities including monthly people & planet focused engagement activities


A day in the life:

Lettings/Property Management Duties:

  • Advertising, arranging viewings and negotiating offers for new properties as they become available; including inspecting the property, ensuring up-to-date photos are taken, dressing the property for viewings

  • To maintain high occupancy, low vacancy periods and drive toward market rents to yield the performance of the portfolio

  • Issuing ASTs and completing the referencing process for prospective tenants

  • Ensuring that the tenancies and properties are fully compliant with current legislation; including but not limited to conducting right to rent checks, arranging gas safeties, inventory checks, EICR and EPC reports 

  • Conducting maintenance inspections, monitoring the outstanding maintenance jobs and liaising with tenants and maintenance to arrange timely repairs

  • Supporting maintenance to achieve timely turnarounds and high standards of accommodation by monitoring maintenance jobs and ordering equipment/furniture

  • Maintaining the PMS with up to date information, tenancy information, photographs, maintenance issues etc

  • Managing the required health and safety procedures and checks across the properties, using the guidance of external consultants; this includes conducting fire risk assessments, PAT tests (training provided), and monthly/quarterly safety inspections 

  • Negotiating contract renewals and managing the end of tenancy process including conducting check-out reports and deposit returns

  • Managing tenancies throughout the term including invoicing and debt collection, serving section 8 or section 21 notices where required 

  • To manage the renewal/replacement of furniture, fittings, and equipment for the property portfolio, including those of newly refurbished flats and short-let properties

  • Managing the Lettings department budgets, completing monthly reporting & forecasting


Office Management Duties:

  • Assist with answering incoming calls and directing enquiries to the relevant team

  • Maintaining office supplies & equipment, including stationary, tea, coffee & milk

  • Dealing with IT related issues including printer maintenance and Wi-Fi

  • Managing the meeting rooms & ensuring they’re kept in a ready-state for the next booking

  • Assisting in the maintenance of company insurances, which includes checking the renewal prices and entering any claims where necessary

  • Conducting inspections and maintaining H&S standards in the office

  • Ensuring all office and breakout spaces are kept in a neat and tidy manner 

  • Working proactively alongside colleagues in all departments to support them, including guest service, operations, housekeeping, sales, marketing, finance, HR and maintenance.

Where & When

You’ll work 40 hours per week at our Head Office in Hammersmith, however, with our pipeline of growth and our plans to help you grow too, you may be based at other locations from time to time.

Our Hiring Process

  • Telephone screening with one of our team to check our expectations align (30 mins)

  • In-person capability & values interview to get to know you better (1 hour)


Our core values are at the heart of everything we stand for. We foster a culture of welcoming new ideas, being proactive and embracing innovation, and welcome those who feel they can bring their passion and ideas to room2 to apply. 

We are an equal opportunity employer and encourage applications from all backgrounds and we do not discriminate on the grounds of race, gender, ethnicity or other protected characteristic under The Equality Act 2010. Please do not hesitate to ask if you require reasonable adjustments to our hiring process.



Apply Now
Hotel M&E administrator
room2 Belfast
Click to view details

room2 is the world’s first hometel brand; designing beautiful net-zero hotels which enable both our guests and employees to become the best version of themselves, whilst giving more than we take to our local & global communities.

As an Administrator within our room2 Hometels, you will play a crucial role in ensuring the efficiencies  and effectiveness of all our customer interactions.  Handling all Meeting and Events enquiries, Group amendments and general guest administration for our room2 Belfast property.  

You will lead the key connection between Reservations and the Operation teams with the seamless handling of reservations and events inquiries, reporting to the  Assistant General Manager and providing detailed handovers for all departments.

What’s in it for you:

We’re a team of people-focussed individuals, creating an environment where our guests and team always feel comfortable and able to be their best. You’ll also receive:

  • 1 free night stay at any of our properties per year, with generous employee discount thereafter

  • Competitive salary and discretionary bonus scheme

  • Pension scheme

  • Loyalty rewards and referral bonuses 

  • Company sick pay scheme

  • 2 paid volunteer days per year and annual fundraisers for charities aligned to our core pillars

  • Additional annual leave with length of service

  • Cycle to work scheme use of gym facilities in our hotels

  • Access to activity workshops we host for our guests and the community

  • Employee Assistance Programme for you and your immediate family

  • Regular social activities including monthly people & planet focused engagement activities

  • Personal development programmes and opportunities to grow as we do


A day in the life of:

  • Daily reservation and pre-arrival checks to ensure accuracy of pricing, and ensure all information and data in the PMS is accurate. Billing and Review Management.

  • Assist with complex guest inquiries and complaints, demonstrating a strong commitment to resolving issues promptly and ensuring guest satisfaction.

  • Identify opportunities to upsell room upgrades, packages, and amenities to maximize Revenue.

  • Foster strong working relationships with other departments such as, Sales, Marketing and the Kitchen to ensure seamless communication and execution of guest requests and events.

  • Utilisation of Sales CRM (Salesforce) to input enquiry details for bookings, extensions and chase quotations to convert to meet team targets.



What we’re looking for:

  • Experience in the running and booking of Meetings and Events

  • Experience in Front of House/ Reception in a Hotel environment 

  • Strong Administrative skills

  • The ability to communicate effectively with several departments 

  • Knowledge of sales techniques and upselling strategies

  • Analytical mindset with the ability to use data for decision-making

  • Attention to detail and a commitment to delivering exceptional customer experiences

  • You must have the ability to quickly gain excellent product knowledge and our brand ethics.

Where & When

You’ll work 40 hours per week at room2 Belfast however, with our pipeline of growth and our plans to help you grow too, you may be based at other room2 locations from time to time.

Our Hiring Process

  • Telephone screening with one of our team to check our expectations align (30 mins)

  • In-person capability & values interview to get to know you better (1 hour)



Our core values are at the heart of everything we stand for. We foster a culture of welcoming new ideas, being proactive and embracing innovation, and welcome those who feel they can bring their passion and ideas to room2 to apply. 

We are an equal opportunity employer and encourage applications from all backgrounds and we do not discriminate on the grounds of race, gender, ethnicity or other protected characteristic under The Equality Act 2010. Please do not hesitate to ask if you require reasonable adjustments to our hiring process.


Apply Now

Book direct for the best rates, guaranteed.

Book Now