room 2 live, grow & experience. Be the happiest version of you at work. room2 designs creative, cool, design-led spaces for inquisitive explorers that enjoy feeling at home, away from home. However, it is ‘you’ that creates the community to bring the space and feeling to life. 

A 'day in the life'  

• Daily preparation of rooms to ensure spotless standards and delivery of a perfect first impression every time
  
• Supporting the Housekeeping team oversee room2 inventory
• Comply with all relevant health and safety legislation
• Deliver a personal and memorable customer service when interacting with guest
  

• As our Roommaker you will know and understand what it means to be part of delivering an amazing experience to guests and always exceeding guest’s expectations.
  
• Excellent attention to details
• Kind and motivated to learn more
• Looking forward to grown with room2 and be part of our expansion.

 Time & Place

You'll work 25 hours per week at room2 Chiswick, however, with our pipeline of growth and our plans to help you grow too, you may be based at other Lamington Group locations from time to time

​roommate

room to live, grow & experience. Be the happiest version of you at work. room2 designs creative, cool, design-led ho(me)tels for inquisitive explorers that enjoy feeling at home, away from home. However, it is ‘you’ that creates the community to bring the space and feeling to life.

‘Day in the life’

• Create ‘can’t wait to return’ experiences for our guests
• Managing reservations queries (e-mail, phone & in person) with a kind & considered approach
• Being ‘in the know’ on local events and culture to offer guests authentic experiences and contribute to cultural programming
• Being the ‘in the know’ person for guests queries & questions
• Contribute to team meetings with constructive feedback to improve operational performance and guest experiences
• Taking payments and balancing the books at the end of the day
• Be initiative led when dealing with challenging situations or guest complaints
• Confident working alone and being a happy, positive influence when working as part of a team
• Supporting your management team in all aspects of the day to day operation
• Always question best practice and identify opportunities to improve hotel occupancy, revenue and operational process

​

What you’ll require

• Service focused attitude and huge passion for creating world class experiences
• Experience in customer service role
• Confidence to act on initiative and make considered decisions
• Cool, calm & collected communication skills
• Demonstrable sales skills
• An eye for pedantic detail
• Competent & confident IT skills for relevant property management software systems & Microsoft office
• Excellent English speaking & writing skills (extra languages are a bonus)
• Cool, calm & collected communication skills

​

​

Time & Place

• You’ll work 40 hours per week at your main property however, with our pipeline of growth and our plans to help you grow too, you may be based at other room2 locations from time to time

​

​

room to live, grow & experience

​

Be the happiest version of you at work. room2 designs creative, cool, design-led ho(me)tels for inquisitive explorers that enjoy feeling at home, away from home. However, it is ‘you’ that creates the community, bringing the space and feeling to life.

Last year we opened the world's first whole life net-zero hotel. We're now on the look out for a General Manager to continue driving our sustainability leadership in the hotel sector by opening our newest property in Belfast and supporting the team to deliver outstanding guest experiences.

‘Day in the life’

• Directing & leading your team to create ‘can’t wait to return’ experiences for our guests
• Coaching & training your team to empower them day to day and help their growth & development in Room2 through objectives and personal development plans
• Creating an engaged and ‘happy’ led environment for your team at work
• Create inspiring, culturally led experiential events & workshops
• Implement all Room2 standard operating procedures
• Manage online reputation and presence through responding to reviews and contributing to social media campaigns ideas and content with Head of Ops
• Ownership of all Health & Safety Compliance and maintenance in the property including audits
• Managing the Maintenance Team
• Leading & developing refurbishment and PPM projects
• Managing Housekeeping Department
• Manage F&B relationship and contribute towards sales and strategy initiatives
• Managing, reviewing and forecasting hotel P&L budget
• Recruiting, inducting and training new talent to your team and assisting across the wider business
• Introduce potential partners and collaboration opportunities
• Liaising with the sales team to assist with show rounds and contribute ideas for revenue and occupancy growth initiatives for commercial team
• Recognising sales opportunities and training your team to deliver on these
• Being on call for management responsibilities when required

What you’ll require

• Service focused attitude and huge passion for creating world class experiences
• Kind and compassionate leadership skills with a tenacity for driving performance
• Cool, calm & collected communication skills
• Hospitality team management experience in a dynamic property
• Interested in and enthusiastic about sustainability
• Intuitive and understanding sales and negotiating skills
• Confident & calm in dealing with challenging situations and crisis management
• Dynamic and strategical decision making
• Timekeeping & time management that is on point
• An eye for pedantic detail
• Experience in presenting and delivering brand vision
• Competent & confident IT skills for relevant property management software systems & Microsoft office
• Excellent English speaking skills (extra languages are a bonus)

Time & Place

You’ll work 40 hours per week.

You’ll be based at room2 Belfast however, with our pipeline of growth and our plans to help you grow too, you may be based at other room2 locations from time to time.

room2 is the world’s first hometel brand; designing beautiful net-zero hotels which enable both our guests and employees to become the best version of themselves, whilst giving more than we take to our local & global communities. We are a family-run organisation focussed on providing world-class guest experiences and with a pipeline of growth to 2030 it's a great time to start your journey with us. We are currently seeking a passionate Duty Manager inspire the team and deliver an outstanding guest experience in our new Belfast property.

Find out more about what it’s like working with us here: https://room2.com/careers/

What’s in it for you:

We’re a team of people-focussed individuals, creating an environment where our guests and team always feel comfortable and able to be their best. You’ll also receive:

• 1 free night stay at any of our properties per year, with generous employee discount thereafter
• Competitive salary and discretionary bonus scheme
• Pension scheme
• Loyalty rewards and referral bonuses
• Company sick pay scheme
• 2 paid volunteer days per year and annual fundraisers for charities aligned to our core pillars
• Additional annual leave with length of service
• Cycle to work scheme use of gym facilities in our hotels
• Access to activity workshops we host for our guests and the community
• Employee Assistance Programme for you and your immediate family
• Regular social activities including monthly people & planet focused engagement activities
• Personal development programmes and opportunities to grow as we do

A day in the life of our Duty Manager:

As our Duty Manager you'll inspire and lead our guest facing team from the front. This will include:

• Creating ‘can’t wait to return’ experiences for our guests
• Leading the team of house hosts
• Managing reservations queries (e-mail, phone & in person) with a kind & considered approach
• Being ‘in the know’ on local events and culture to offer guests authentic experiences and contribute to cultural programming
• Being the ‘in the know’ person for guests queries & questions
• Managing out-of-hours queries for group properties
• Contribute to team meetings with constructive feedback to improve operational performance and guest experiences
• Taking payments and balancing the books at the end of the day
• Completing property patrols to ensure safety & security
• Being accountability for safety of your property overnight
• Dealing with housekeeping and maintenance on day to day
• Be initiative led when dealing with challenging situations or guest complaints making sure our guests leaves happy
• Confident working alone and being a happy, positive influence when working as part of a team
• Part of the management team in all aspects of the day to day operation
• Always question best practice and identify opportunities to improve hotel occupancy, revenue and operational process

What we’re looking for:

• Service focused attitude and huge passion for creating world class experiences
• Experience in customer service role
• Confidence to act on initiative and make considered decisions
• Cool, calm & collected communication skills
• Demonstrable sales skills
• An eye for pedantic detail
• Competent & confident IT skills for relevant property management software systems & Microsoft office
• Excellent English speaking & writing skills (extra languages are a bonus)

Where & When

You’ll work 40 hours per week at room2 Belfast however, with our pipeline of growth and our plans to help you grow too, you may be based at other room2 locations from time to time.

Our Hiring Process

• Telephone screening with one of our team to check our expectations align (30 mins)
• In-person capability & values interview to get to know you better (1 hour)
  

Our core values are at the heart of everything we stand for. We foster a culture of welcoming new ideas, being proactive and embracing innovation, and welcome those who feel they can bring their passion and ideas to room2 to apply.
We are an equal opportunity employer and encourage applications from all backgrounds and we do not discriminate on the grounds of race, gender, ethnicity or other protected characteristic under The Equality Act 2010. Please do not hesitate to ask if you require reasonable adjustments to our hiring process

room2 is the world’s first hometel brand; designing beautiful net-zero hotels which enable both our guests and employees to become the best version of themselves, whilst giving more than we take to our local & global communities. We are a family-run organisation focussed on providing world-class guest experiences and with a pipeline of growth to 2030 it's a great time to start your journey with us. We are currently seeking a passionate housekeeping supervisor to support the opening of our new property in Belfast!

Find out more about what it’s like working with us here: https://room2.com/careers/

What’s in it for you:

We’re a team of people-focussed individuals, creating an environment where our guests and team always feel comfortable and able to be their best. You’ll also receive:

• 1 free night stay at any of our properties per year, with generous employee discount thereafter
  
• Competitive salary and discretionary bonus scheme
  
• Pension scheme
  
• Loyalty rewards and referral bonuses
  
• Company sick pay scheme
  
• 2 paid volunteer days per year and annual fundraisers for charities aligned to our core pillars
  
• Additional annual leave with length of service
  
• Cycle to work scheme use of gym facilities in our hotels
  
• Access to activity workshops we host for our guests and the community
  
• Employee Assistance Programme for you and your immediate family
  
• Regular social activities including monthly people & planet focused engagement activities
  
• Personal development programmes and opportunities to grow as we do
  

A day in the life of our Roommaker Supervisor:

As our roommaker supervisor you'll support the roommaker manager to ensure our bedrooms are spotless for all of our guests. This will include:

• Supporting the roommaker manager with hiring, day-to-day management, training and development of the housekeeping team 
• Daily inspections to ensure spotless standards and delivery of a perfect first impression every time
• Coordinate availability of apartments with all teams and accurately update apartment status through Mews 
• Supporting the Head Housekeeping oversee room2 inventory by performing stock checks, purchasing and cost control for linen, rooms and guest rooms supplies 
• Comply with all relevant health and safety legislation
• Deliver a personal and memorable customer service when interacting with guests
• Helping as a housekeeper resource when required

What we’re looking for:

• Experience as a housekeeping supervisor or self-checking room attendant in a hotel environment
• Excellent knowledge and understanding of housekeeping procedures
• Kind and compassionate leadership skills with a tenacity for driving performance
• Experience in motivating
• Cool, calm & collected communications skills
• Eye for pedantic detail
• A positive, teamwork focused attitude
• Timekeeping & time management skills that are on point
• Competent & confident IT skills for relevant property management softwares & GSuite

Where & When

You’ll work 40 hours per week at room2 Belfast however, with our pipeline of growth and our plans to help you grow too, you may be based at other room2 locations from time to time.

Our Hiring Process

• Telephone screening with one of our team to check our expectations align (30 mins)
  
• In-person capability & values interview to get to know you better (1 hour)
  

Our core values are at the heart of everything we stand for. We foster a culture of welcoming new ideas, being proactive and embracing innovation, and welcome those who feel they can bring their passion and ideas to room2 to apply.
We are an equal opportunity employer and encourage applications from all backgrounds and we do not discriminate on the grounds of race, gender, ethnicity or other protected characteristic under The Equality Act 2010. Please do not hesitate to ask if you require reasonable adjustments to our hiring process

room2 is the world’s first hometel brand; designing beautiful net-zero hotels which enable both our guests and employees to become the best version of themselves, whilst giving more than we take to our local & global communities. We are a family-run organisation focussed on providing world-class guest experiences and with a pipeline of growth to 2030 it's a great time to start your journey with us. We are currently seeking a passionate Nights Duty Manager to join the team ahead of our Belfast property opening!

Find out more about what it’s like working with us here: https://room2.com/careers/

What’s in it for you:

We’re a team of people-focussed individuals, creating an environment where our guests and team always feel comfortable and able to be their best. You’ll also receive:

• 1 free night stay at any of our properties per year, with generous employee discount thereafter
• Competitive salary and discretionary bonus scheme
• Pension scheme
• Loyalty rewards and referral bonuses
• Company sick pay scheme
• 2 paid volunteer days per year and annual fundraisers for charities aligned to our core pillars
• Additional annual leave with length of service
• Cycle to work scheme use of gym facilities in our hotels
• Access to activity workshops we host for our guests and the community
• Employee Assistance Programme for you and your immediate family
• Regular social activities including monthly people & planet focused engagement activities
• Personal development programmes and opportunities to grow as we do

A day in the life of our Nights Duty Manager:

As our Nights Duty Manager you'll take full responsibility for our guests and property overnight. This will include:

• Creating ‘can’t wait to return’ experiences for our guests
  
• Managing reservations queries (e-mail, phone & in person) with a kind & considered approach
• Being ‘in the know’ on local events and culture to offer guests authentic experiences and contribute to cultural programming
• Being the ‘in the know’ person for guests queries & questions
• Managing out-of-hours queries for group properties
• Contribute to team meetings with constructive feedback to improve operational performance and guest experiences
• Taking payments and balancing the books at the end of the day
• Completing property patrols to ensure safety & security
• Being accountability for safety of your property overnight
• Dealing with housekeeping and maintenance on day to day
• Be initiative led when dealing with challenging situations or guest complaints making sure our guests leaves happy
• Confident working alone and being a happy, positive influence when working as part of a team
• Part of the management team in all aspects of the day to day operation
• Always question best practice and identify opportunities to improve hotel occupancy, revenue and operational process

What we’re looking for:

• Service focused attitude and huge passion for creating world class experiences
• Experience in customer service role
• Confidence to act on initiative and make considered decisions
• Cool, calm & collected communication skills
• Demonstrable sales skills
• An eye for pedantic detail
• Competent & confident IT skills for relevant property management software systems & Microsoft office
• Excellent English speaking & writing skills (extra languages are a bonus)

Where & When

You’ll work 40 hours per week at room2 Belfast however, with our pipeline of growth and our plans to help you grow too, you may be based at other room2 locations from time to time.

Our Hiring Process

• Telephone screening with one of our team to check our expectations align (30 mins)
• In-person capability & values interview to get to know you better (1 hour)
  

Our core values are at the heart of everything we stand for. We foster a culture of welcoming new ideas, being proactive and embracing innovation, and welcome those who feel they can bring their passion and ideas to room2 to apply.
We are an equal opportunity employer and encourage applications from all backgrounds and we do not discriminate on the grounds of race, gender, ethnicity or other protected characteristic under The Equality Act 2010. Please do not hesitate to ask if you require reasonable adjustments to our hiring process

room2 is the world’s first hometel brand; designing beautiful net-zero hotels which enable both our guests and employees to become the best version of themselves, whilst giving more than we take to our local & global communities. We are a family-run organisation focussed on providing world-class guest experiences and with a pipeline of growth to 2030 it's a great time to start your journey with us. We are currently seeking a passionate housekeeper to join our team and be a part of our newest property opening in Belfast!

Find out more about what it’s like working with us here: https://room2.com/careers/

What’s in it for you:

We’re a team of people-focussed individuals, creating an environment where our guests and team always feel comfortable and able to be their best. You’ll also receive:

• 1 free night stay at any of our properties per year, with generous employee discount thereafter
  
• Competitive salary and discretionary bonus scheme
  
• Pension scheme
  
• Loyalty rewards and referral bonuses
  
• Company sick pay scheme
  
• 2 paid volunteer days per year and annual fundraisers for charities aligned to our core pillars
  
• Additional annual leave with length of service
  
• Cycle to work scheme use of gym facilities in our hotels
  
• Access to activity workshops we host for our guests and the community
  
• Employee Assistance Programme for you and your immediate family
  
• Regular social activities including monthly people & planet focused engagement activities
  
• Personal development programmes and opportunities to grow as we do
  

A day in the life of our roommaker:

As our roommaker you'll prepare our rooms for new and existing guests. This will include:

• Daily preparation of rooms to ensure spotless standards and delivery of a perfect first impression every time
  
• Supporting the Housekeeping team oversee room2 inventory
• Comply with all relevant health and safety legislation
• Deliver a personal and memorable customer service when interacting with guest

What we’re looking for:

• As our Roommaker you will know and understand what it means to be part of delivering an amazing experience to guests and always exceeding guest’s expectations.
  
• Excellent attention to details
• Kind and motivated to learn more
• Looking forward to grown with room2 and be part of our expansion.

Where & When

You’ll work approximately 25 hours per week at room2 Belfast however, with our pipeline of growth and our plans to help you grow too, you may be based at other room2 locations from time to time.

Our Hiring Process

• Telephone screening with one of our team to check our expectations align (30 mins)
  
• In-person capability & values interview to get to know you better (1 hour)
  

Our core values are at the heart of everything we stand for. We foster a culture of welcoming new ideas, being proactive and embracing innovation, and welcome those who feel they can bring their passion and ideas to room2 to apply.
We are an equal opportunity employer and encourage applications from all backgrounds and we do not discriminate on the grounds of race, gender, ethnicity or other protected characteristic under The Equality Act 2010. Please do not hesitate to ask if you require reasonable adjustments to our hiring process.

room2 is the world’s first hometel brand; designing beautiful net-zero hotels which enable both our guests and employees to become the best version of themselves, whilst giving more than we take to our local & global communities. We are a family-run organisation focussed on providing world-class guest experiences and with a pipeline of growth to 2030 it's a great time to start your journey with us. We are currently seeking passionate receptionists, baristas, and food and beverage team members to join our team and provide outstanding guest experiences during our Belfast launch and thereafter.

Find out more about what it’s like working with us here: https://room2.com/careers/

What’s in it for you:

We’re a team of people-focussed individuals, creating an environment where our guests and team always feel comfortable and able to be their best. You’ll also receive:

• 1 free night stay at any of our properties per year, with generous employee discount thereafter
• Competitive salary and discretionary bonus scheme
• Pension scheme
• Loyalty rewards and referral bonuses
• Company sick pay scheme
• 2 paid volunteer days per year and annual fundraisers for charities aligned to our core pillars
• Additional annual leave with length of service
• Cycle to work scheme use of gym facilities in our hotels
• Access to activity workshops we host for our guests and the community
• Employee Assistance Programme for you and your immediate family
• Regular social activities including monthly people & planet focused engagement activities
• Personal development programmes and opportunities to grow as we do

A day in the life of our roommates:

As our roommate you'll be the first point of contact welcoming our guests and providing outstanding experiences. This will include:

• Create ‘can’t wait to return’ experiences for our guests
• Managing reservations queries (e-mail, phone & in person) with a kind & considered approach
• Being ‘in the know’ on local events and culture to offer guests authentic experiences and contribute to cultural programming
• Being the ‘in the know’ person for guests queries & questions
• Contribute to team meetings with constructive feedback to improve operational performance and guest experiences
• Taking payments and balancing the books at the end of the day
• Be initiative led when dealing with challenging situations or guest complaints
• Confident working alone and being a happy, positive influence when working as part of a team
• Supporting your management team in all aspects of the day to day operation
• Always question best practice and identify opportunities to improve hotel occupancy, revenue and operational process

What we’re looking for:

• Service focused attitude and huge passion for creating world class experiences
• Experience in customer service role
• Confidence to act on initiative and make considered decisions
• Cool, calm & collected communication skills
• Demonstrable sales skillsAn eye for pedantic detail
• Competent & confident IT skills for relevant property management software systems & GSuite
• Excellent English speaking & writing skills (extra languages are a bonus)
• Cool, calm & collected communication skills

Where & When

You’ll work up to 40 hours per week at room2 Belfast however, with our pipeline of growth and our plans to help you grow too, you may be based at other room2 locations from time to time.

Our Hiring Process

• Telephone screening with one of our team to check our expectations align (30 mins)
• In-person capability & values interview to get to know you better (1 hour)
  

Our core values are at the heart of everything we stand for. We foster a culture of welcoming new ideas, being proactive and embracing innovation, and welcome those who feel they can bring their passion and ideas to room2 to apply. We are an equal opportunity employer and encourage applications from all backgrounds and we do not discriminate on the grounds of race, gender, ethnicity or other protected characteristic under The Equality Act 2010. Please do not hesitate to ask if you require reasonable adjustments to our hiring process.​

room 2 live, grow & experience. Be the happiest version of you at work. room2 designs creative, cool, design-led ho(me)tels for inquisitive explorers that enjoy feeling at home, away from home. However, it is ‘you’ that creates the community to bring the space and feeling to life.

room2 Chiswick launched in December 2021 as the world's first whole life net-zero hotel. We're now on the look out for an Assistant General Manager to support our General Manager on a fixed-term until April during a period of maternity leave. 

‘Day in the life’

You will be responsible for driving our sustainability leadership in the hotel sector whilst supporting the team to deliver outstanding guest experiences. Responsibilities include:

• Leading the front of house team to create ‘can’t wait to return’ experiences for our guests
• Coaching & training your team to empower them day to day and help their growth & development in Room2 through objectives and personal development plans
• Creating an engaged and ‘happy’ led environment for your team at work
• Assisting the General Manager with creating inspiring, culturally led experiential events & workshops
• Manage online reputation and presence through responding to reviews
• Complaint handling with understanding and considered attitude
• Implement Room2 standard operating procedures
• All property systems expert, resolving errors and training team on best practice
• Understand & assist with managing Health & Safety Compliance and maintenance in the property including audits
• Assist GM with managing Housekeeping Department
• Recruiting, inducting and training new talent to your team and assisting across the wider business
• Recognising sales opportunities and training your team to deliver on these
• Being on call for management responsibilities when required

What you’ll require

• Service focused attitude and huge passion for creating world class experiences
• Kind and compassionate leadership skills with a tenacity for driving performance
• Cool, calm & collected communication skills
• Hospitality team management experience in a dynamic property
• Intuitive and understanding sales and negotiating skills
• Confident & calm in dealing with challenging situations and crisis management
• Dynamic and strategical decision making
• Timekeeping & time management that is on point
• An eye for pedantic detail
• Experience in presenting and delivering brand vision
• Competent & confident IT skills for relevant property management software systems & Microsoft office
• Excellent English speaking skills (extra languages are a bonus)

Time & Place

You’ll work 40 hours per week based at room2 Chiswick, however, with our pipeline of growth and our plans to help you grow too, you may be based at other room2 locations from time to time. 

This is a maternity cover role but with potential to become permanent due to our growth pipeline. 

The role of a Sales Manager with Lamington and room2 is to own, manage and be ultimately responsible for developing new business opportunities for a set of defined segments. By developing and implementing a clear sales action plan, the Sales Manager will undertake prospecting activities to ensure a healthy pipeline of opportunities to convert. The Sales Manager will oversee and personally manage a group of accounts whilst also qualifying leads and converting new accounts. They will support and lead the Sales Executive/s in Account Managing the smaller property accounts.

Working closely with your colleagues in Sales, Revenue Management, Marketing, and Reservations, the Sales Manager will pull in support from across the Commercial function to ensure that the revenue goals are achieved and exceeded for all properties in our portfolio.

The Sales Manager will be based at head office, but will be required to travel between all their account locations to undertake client site inspections and meetings, account reviews and other sales activities.

Job responsibilities:

• Developing, implementing and monitoring a Sales Action Plan to ensure that there is a steady and consistent flow of business opportunities being brought forward to the properties
• Act as an individual contributor, personally taking responsibility for corporate negotiated accounts and ensuring that RFPs are completed on time and to the room2 standard.
• Complete 30 sales meetings per month through client site inspections, new business meetings and account review meetings.
• Undertake 20 new business development calls per month to either new clients or to agencies to explore new clients to room2.
• Utilise the Salesforce environment to accurately record information relating to clients, contacts and our relationship and to ensure that data integrity is maintained.
• To act as a role model for the Sales Executives, following Standard Operating Procedures at all times and ensuring that we are always looking for ways to improve and further develop the way that we do business.
• Ensure that costs are maintained and expenditure recorded properly; support HoC with the development of the expenses budget on an annual basis with quarterly reviews and monthly forecasts.
• Work in conjunction with Revenue Management to price new corporate negotiated accounts (when they fall outside the parameters of the pricing matrix) and group opportunities to ensure that we are maximizing every revenue generating opportunity.
• Work with Marketing & Communications to ensure that all required marketing collateral and promotional materials are developed fit for purpose and meet the needs of the propeties
• Undertake client site inspections, FAM trips and other client activities as required by the business
• To participate in weekly Commercial Meetings, utilising this time to share market intelligence and knowledge gained from competitors and counterparts within the industry to ensure that we remain ahead of the competition.

Desired Experience, Skills & Attributes:

• Must have solid hotel sales experience gained from either an international brand or national group of hotels.
• Passionate, enthusiastic, a hunter and go-getter, our next SM must have the tenacity to chase down new business opportunities and work courageously and creatively to ensure conversion.
• Prior people management experience would be beneficial but not essential as training and support will be provided.
• Knowledge of the corporate travel industry (TMCs/GDS etc.) would be an advantage.
• An understanding of the MICE segment, group and event contracts and the group and event sales process is essential.
• Fastidiously organised, a planner and detail oriented would be skills that would ensure success in this role.

room2 is the world’s first hometel brand; designing beautiful net-zero hotels which enable both our guests and employees to become the best version of themselves, whilst giving more than we take to our local & global communities. We are a family-run organisation focussed on providing world-class guest experiences and with a pipeline of growth to 2030 it's a great time to start your journey with us. We are currently seeking passionate receptionists, baristas, and food and beverage team members to join our team and provide outstanding guest experiences during our Belfast launch and thereafter.

Find out more about what it’s like working with us here: https://room2.com/careers/

What’s in it for you:

We’re a team of people-focussed individuals, creating an environment where our guests and team always feel comfortable and able to be their best. You’ll also receive:

• 1 free night stay at any of our properties per year, with generous employee discount thereafter
• Competitive salary and discretionary bonus scheme
• Pension scheme
• Loyalty rewards and referral bonuses
• Company sick pay scheme
• 2 paid volunteer days per year and annual fundraisers for charities aligned to our core pillars
• Additional annual leave with length of service
• Cycle to work scheme use of gym facilities in our hotels
• Access to activity workshops we host for our guests and the community
• Employee Assistance Programme for you and your immediate family
• Regular social activities including monthly people & planet focused engagement activities
• Personal development programmes and opportunities to grow as we do

A day in the life of our Barista:

As our Barista, you'll be one of the first point of contact, welcoming our guests and providing outstanding experiences. This will include:

• Create ‘can’t wait to return’ experiences for our guests
• Helping run our Cafe in house, making coffee and serving food
  
• Managing reservations queries (e-mail, phone & in person) with a kind & considered approach
• Being ‘in the know’ on local events and culture to offer guests authentic experiences and contribute to cultural programming
• Being the ‘in the know’ person for guests queries & questions
• Contribute to team meetings with constructive feedback to improve operational performance and guest experiences
• Taking payments accurately 
• Be initiative led when dealing with challenging situations or guest complaints
• Confident working alone and being a happy, positive influence when working as part of a team
• Supporting your management team in all aspects of the day to day operation
• Always question best practice and identify opportunities to improve hotel occupancy, revenue and operational process
  

What we’re looking for:

• F&B experience
• Service focused attitude and huge passion for creating world class experiences
• Experience in customer service role
• Confidence to act on initiative and make considered decisions
• Cool, calm & collected communication skills
• Demonstrable sales skills
• An eye for pedantic detail
• Competent & confident IT skills for relevant property management software systems & GSuite
• Excellent English speaking & writing skills (extra languages are a bonus)
• Cool, calm & collected communication skills

Where & When

You’ll work up to 40 hours per week at room2 Belfast however, with our pipeline of growth and our plans to help you grow too, you may be based at other room2 locations from time to time.

Our Hiring Process

• Telephone screening with one of our team to check our expectations align (30 mins)
• In-person capability & values interview to get to know you better (1 hour)
  

Our core values are at the heart of everything we stand for. We foster a culture of welcoming new ideas, being proactive and embracing innovation, and welcome those who feel they can bring their passion and ideas to room2 to apply. We are an equal opportunity employer and encourage applications from all backgrounds and we do not discriminate on the grounds of race, gender, ethnicity or other protected characteristic under The Equality Act 2010. Please do not hesitate to ask if you require reasonable adjustments to our hiring process.​

room2 is the world’s first hometel brand; designing beautiful net-zero hotels which enable both our guests and employees to become the best version of themselves, whilst giving more than we take to our local & global communities. We are a family-run organisation focussed on providing world-class guest experiences and with a pipeline of growth to 2030 it's a great time to start your journey with us. We are currently seeking passionate receptionists, baristas, and food and beverage team members to join our team and provide outstanding guest experiences during our Belfast launch and thereafter.

Find out more about what it’s like working with us here: https://room2.com/careers/

What’s in it for you:

We’re a team of people-focussed individuals, creating an environment where our guests and team always feel comfortable and able to be their best. You’ll also receive:

• 1 free night stay at any of our properties per year, with generous employee discount thereafter
• Competitive salary and discretionary bonus scheme
• Pension scheme
• Loyalty rewards and referral bonuses
• Company sick pay scheme
• 2 paid volunteer days per year and annual fundraisers for charities aligned to our core pillars
• Additional annual leave with length of service
• Cycle to work scheme use of gym facilities in our hotels
• Access to activity workshops we host for our guests and the community
• Employee Assistance Programme for you and your immediate family
• Regular social activities including monthly people & planet focused engagement activities
• Personal development programmes and opportunities to grow as we do

A day in the life of our roommate:

As our roommate, you'll be one of the first point of contact, welcoming our guests and providing outstanding experiences. This will include:

• Create ‘can’t wait to return’ experiences for our guests
• Managing reservations queries (e-mail, phone & in person) with a kind & considered approach
• Being ‘in the know’ on local events and culture to offer guests authentic experiences and contribute to cultural programming
• Being the ‘in the know’ person for guests queries & questions
• Contribute to team meetings with constructive feedback to improve operational performance and guest experiences
• Taking paymentsaccurately
• Be initiative led when dealing with challenging situations or guest complaints
• Confident working alone and being a happy, positive influence when working as part of a team
• Supporting your management team in all aspects of the day to day operation
• Always question best practice and identify opportunities to improve hotel occupancy, revenue and operational process
• Helping run out Cafe in house, making coffee and serving food

What we’re looking for:

• F&B experience
• Service focused attitude and huge passion for creating world class experiences
• Experience in customer service role
• Confidence to act on initiative and make considered decisions
• Cool, calm & collected communication skills
• Demonstrable sales skills
• An eye for pedantic detail
• Competent & confident IT skills for relevant property management software systems & GSuite
• Excellent English speaking & writing skills (extra languages are a bonus)
• Cool, calm & collected communication skills

Where & When

You’ll work up to 40 hours per week at room2 Belfast however, with our pipeline of growth and our plans to help you grow too, you may be based at other room2 locations from time to time.

Our Hiring Process

• Telephone screening with one of our team to check our expectations align (30 mins)
• In-person capability & values interview to get to know you better (1 hour)
  

Our core values are at the heart of everything we stand for. We foster a culture of welcoming new ideas, being proactive and embracing innovation, and welcome those who feel they can bring their passion and ideas to room2 to apply. We are an equal opportunity employer and encourage applications from all backgrounds and we do not discriminate on the grounds of race, gender, ethnicity or other protected characteristic under The Equality Act 2010. Please do not hesitate to ask if you require reasonable adjustments to our hiring process.​

room2 is the world’s first hometel brand; designing beautiful net-zero hotels which enable both our guests and employees to become the best version of themselves, whilst giving more than we take to our local & global communities. We are a family-run organisation focussed on providing world-class guest experiences and with a pipeline of growth to 2030 it's a great time to start your journey with us. We are currently seeking passionate receptionists, baristas, and food and beverage team members to join our team and provide outstanding guest experiences during our Belfast launch and thereafter.

Find out more about what it’s like working with us here: https://room2.com/careers/

What’s in it for you:

We’re a team of people-focussed individuals, creating an environment where our guests and team always feel comfortable and able to be their best. You’ll also receive:

• 1 free night stay at any of our properties per year, with generous employee discount thereafter
• Competitive salary and discretionary bonus scheme
• Pension scheme
• Loyalty rewards and referral bonuses
• Company sick pay scheme
• 2 paid volunteer days per year and annual fundraisers for charities aligned to our core pillars
• Additional annual leave with length of service
• Cycle to work scheme use of gym facilities in our hotels
• Access to activity workshops we host for our guests and the community
• Employee Assistance Programme for you and your immediate family
• Regular social activities including monthly people & planet focused engagement activities
• Personal development programmes and opportunities to grow as we do

A day in the life of our Bartender:

As our Bartender, you'll be one of the first point of contacts, welcoming our guests and providing outstanding experiences. This will include:

• Create ‘can’t wait to return’ experiences for our guests
• Prepare and serve a wide variety of alcoholic and non-alcoholic beverages
• Operate and maintain bar equipment whilst ensuring the bar area is clean and organized at all times
• Adhere to legal regulations and policies regarding the sale and service of alcohol
  
• Managing reservations queries (e-mail, phone & in person) with a kind & considered approach
• Being ‘in the know’ on local events and culture to offer guests authentic experiences and contribute to cultural programming
• Being the ‘in the know’ person for guests queries & questions
• Contribute to team meetings with constructive feedback to improve operational performance and guest experiences
• Accurately processing payments
  
• Be initiative led when dealing with challenging situations or guest complaints
• Confident working alone and being a happy, positive influence when working as part of a team
• Supporting your management team in all aspects of the day to day operation
• Always question best practice and identify opportunities to improve hotel occupancy, revenue and operational process
  

What we’re looking for:

• F&B / bartender experience
• Service focused attitude and huge passion for creating world class experiences
• Experience in customer service role
• Confidence to act on initiative and make considered decisions
• Cool, calm & collected communication skills
• Demonstrable sales skills
• An eye for pedantic detail
• Competent & confident IT skills for relevant property management software systems & GSuite
• Excellent English speaking & writing skills (extra languages are a bonus)
• Cool, calm & collected communication skills

Where & When

You’ll work up to 40 hours per week at room2 Belfast however, with our pipeline of growth and our plans to help you grow too, you may be based at other room2 locations from time to time.

Our Hiring Process

• Telephone screening with one of our team to check our expectations align (30 mins)
• In-person capability & values interview to get to know you better (1 hour)
  

Our core values are at the heart of everything we stand for. We foster a culture of welcoming new ideas, being proactive and embracing innovation, and welcome those who feel they can bring their passion and ideas to room2 to apply. We are an equal opportunity employer and encourage applications from all backgrounds and we do not discriminate on the grounds of race, gender, ethnicity or other protected characteristic under The Equality Act 2010. Please do not hesitate to ask if you require reasonable adjustments to our hiring process.​

room2 is the world’s first hometel brand; designing beautiful net-zero hotels which enable both our guests and employees to become the best version of themselves, whilst giving more than we take to our local & global communities. We are a family-run organisation focussed on providing world-class guest experiences and with a pipeline of growth to 2030 it's a great time to start your journey with us. We are currently seeking passionate receptionists, baristas, and food and beverage team members to join our team and provide outstanding guest experiences at room2 Chiswick.

Find out more about what it’s like working with us here: https://room2.com/careers/

What’s in it for you:

We’re a team of people-focussed individuals, creating an environment where our guests and team always feel comfortable and able to be their best. You’ll also receive:

• 1 free night stay at any of our properties per year, with generous employee discount thereafter
• Competitive salary and discretionary bonus scheme
• Pension scheme
• Loyalty rewards and referral bonuses
• Company sick pay scheme
• 2 paid volunteer days per year and annual fundraisers for charities aligned to our core pillars
• Additional annual leave with length of service
• Cycle to work scheme use of gym facilities in our hotels
• Access to activity workshops we host for our guests and the community
• Employee Assistance Programme for you and your immediate family
• Regular social activities including monthly people & planet focused engagement activities
• Personal development programmes and opportunities to grow as we do

A day in the life of our roommate & Barista:

As our roommate & Barista, you'll be one of the first point of contact, welcoming our guests and providing outstanding experiences. This will include:

• Create ‘can’t wait to return’ experiences for our guests
• Helping run our Cafe in house, making coffee and serving food
• Be well-informed about the menu offerings and provide detailed information to guests, including recommendations and any dietary restrictions or allergies
  
• Managing reservations queries (e-mail, phone & in person) with a kind & considered approach
• Being ‘in the know’ on local events and culture to offer guests authentic experiences and contribute to cultural programming
• Being the ‘in the know’ person for guests queries & questions
• Contribute to team meetings with constructive feedback to improve operational performance and guest experiences
• Taking payments accurately 
• Be initiative led when dealing with challenging situations or guest complaints
• Confident working alone and being a happy, positive influence when working as part of a team
• Supporting your management team in all aspects of the day to day operation
• Always question best practice and identify opportunities to improve hotel occupancy, revenue and operational process
  

What we’re looking for:

• F&B experience
• Service focused attitude and huge passion for creating world class experiences
• Experience in customer service role
• Confidence to act on initiative and make considered decisions
• Cool, calm & collected communication skills
• Demonstrable sales skills
• An eye for pedantic detail
• Competent & confident IT skills for relevant property management software systems &Microsoft office
• Excellent English speaking & writing skills (extra languages are a bonus)
• Cool, calm & collected communication skills

Where & When

You’ll work up to 40 hours per week at room2 Chiswick however, with our pipeline of growth and our plans to help you grow too, you may be based at other room2 locations from time to time.

Our Hiring Process

• Telephone screening with one of our team to check our expectations align (30 mins)
• In-person capability & values interview to get to know you better (1 hour)
  

Our core values are at the heart of everything we stand for. We foster a culture of welcoming new ideas, being proactive and embracing innovation, and welcome those who feel they can bring their passion and ideas to room2 to apply. We are an equal opportunity employer and encourage applications from all backgrounds and we do not discriminate on the grounds of race, gender, ethnicity or other protected characteristic under The Equality Act 2010. Please do not hesitate to ask if you require reasonable adjustments to our hiring process.​

Reservations, Meetings and Events Coordinator:

​
As a Reservations, meetings and events coordinator within our Centralised Reservations Department, you will be responsible for planning, coordinating, and executing a wide range of meetings, conferences, and events and group bookings across our brand, from our Head Office based in London. This role involves working closely with clients, vendors, and internal teams to ensure successful and memorable events across our room2 brand. You will aid the seamless handling of reservations, meetings and events enquiries, and report to the Reservations Manager. In this dynamic role, you will contribute to the success of our properties by overseeing reservations, meetings, and events processes with a focus on excellence, teamwork, and guest and client satisfaction.

Key Responsibilities:

​
● Act as the primary point of contact for group event organisers, and develop and maintain strong relationships with clients, and understand their event preferences and requirements. This includes a prompt response to inquiries, with detailed information of our offerings and solutions to the clients requests.

● Collaborate with clients to plan and customise event details, including meeting spaces, catering, audio-visual requirements, and room bookings. This includes preparing detailed event proposals, contracts, and banquet event orders (BEOs), coordinating site visits for potential clients, and ensuring that all event logistics including setup, signage, and equipment, are in place.

● Clear and effective communication & collaboration, by liaising with internal departments, including sales, catering, food and beverage, and operations, to ensure seamless event execution. You will communicate client requirements and expectations effectively to all relevant hotel staff.

● Ensure management of smooth running of event enquiries from acceptance of the enquiry, managing the availability of the events space, planning the event and co-ordinating with the booker and the on-site team operations and kitchen team to ensure a successful event from the initial enquiry, to post-event follow up.

● Conduct post-event follow up. You will gather feedback from clients and attendees to assess the event success. You will maintain contact with clients to encourage repeat business.

● Create reservations and input via both email and phone in accordance with our brand standards, while demonstrating excellent product knowledge.

● Utilisation of Sales CRM (Salesforce) to input enquiry details for bookings, and extensions, and chase quotations to convert to meet team targets.

● You will manage follow-up with clients, prepare contracts, invoicing, and billing requirements.

● Oversee the reservations process by managing room allocations, rates, and availability to optimise occupancy and revenue across all properties.

● Oversee group reservations from the initial enquiry through to their event on-site.

● Identify opportunities to upsell room upgrades, packages, and amenities to maximise revenue.

● Guest Experience team support when required.

The ideal candidate:

● Knowledge of sales techniques and upselling strategies.
● Analytical mindset with the ability to use data for decision-making.
● Attention to detail and a commitment to delivering exceptional customer experiences.
● Bachelor's degree in Hospitality, Event Management, or a related field (preferred).
● Previous experience in hotel group events coordination or similar roles.
● Previous experience with Salesforce CRM (preferred, not required)
● Previous experience with Mews PMS (preferred, not required)

​

Our core values are at the heart of everything we stand for. We foster a culture of welcoming new ideas, being proactive and embracing innovation, and welcome those who feel they can bring their passion and ideas to room2 to apply. We are an equal opportunity employer and encourage applications from all backgrounds and we do not discriminate on the grounds of race, gender, ethnicity or other protected characteristic under The Equality Act 2010. Please do not hesitate to ask if you require reasonable adjustments to our hiring process.

Are you looking to be part of a new F&B venture within our one-of-a-kind Ho(me)tel.

What does this venture look like?

Our Ho(me)tel is the world’s first fully net zero property. With that in mind local, seasonal and sustainable brands, suppliers and menus are at the forefront of the department we wish to launch and grow, the successful candidate will be responsible for leading this change and developing this department.

This role would encompass elements of both FOH and BOH. This would be an ideal role for an individual that has had experience in a BOH/Kitchen environment but ultimately wants to have the best of both worlds.

With that in mind when needed this role will require flexibility to support, reception/FOH teams in day-to-day operations with tasks such as check-ins, bar and barista service.

Flexible to work as the department requires. AM/PM. Mornings/Evenings

Desirable

• Minimum 2 years’ experience in a management capacity within a food and beverage operation
• Will have experience as an F&B Manager, Supervisor &/or Senior Chef (CDP/Junior Sous)
• Ideally has worked as part of a team that has had to implement and lead new processes within a new department.
• Has a proven track record of accountability and food standard audits.

Senior food and beverage duty manager Responsibilities

• Take responsibility for all food and beverage service areas.
• Full accountability for health and safety audits. BOH.
• Recruit, train, and develop F&B staff according to business needs and budgets.
• Implement F&B control procedures.
• Ensure consistent achievement of service and standards.
• Help create a safe environment for both staff and guests and adhere to the food standards/health and safety policy and procedures. (Labelling/Day dots/Haccp/Allergens/Kitchen record keeping)
• Lead the team to exhibit professionalism and hospitality.
• Manage planning, stock taking, ordering, and prep processes.
• Performance management through training, coaching, and support
• Plan, execute and lead events.