Join the team

room 2 live, grow & experience. Be the happiest version of you at work. room2 designs creative, cool, design-led spaces for inquisitive explorers that enjoy feeling at home, away from home. However, it is ‘you’ that creates the community to bring the space and feeling to life. 

A 'day in the life'  

• Daily preparation of rooms to ensure spotless standards and delivery of a perfect first impression every time
  
• Supporting the Housekeeping team oversee room2 inventory
• Comply with all relevant health and safety legislation
• Deliver a personal and memorable customer service when interacting with guest
  

• As our Roommaker you will know and understand what it means to be part of delivering an amazing experience to guests and always exceeding guest’s expectations.
  
• Excellent attention to details
• Kind and motivated to learn more
• Looking forward to grown with room2 and be part of our expansion.

 Time & Place

You'll work 40 hours per week at room2 Chiswick, however, with our pipeline of growth and our plans to help you grow too, you may be based at other Lamington Group locations from time to time

​roommate

room to live, grow & experience. Be the happiest version of you at work. room2 designs creative, cool, design-led ho(me)tels for inquisitive explorers that enjoy feeling at home, away from home. However, it is ‘you’ that creates the community to bring the space and feeling to life.

‘Day in the life’

• Create ‘can’t wait to return’ experiences for our guests
• Managing reservations queries (e-mail, phone & in person) with a kind & considered approach
• Being ‘in the know’ on local events and culture to offer guests authentic experiences and contribute to cultural programming
• Being the ‘in the know’ person for guests queries & questions
• Contribute to team meetings with constructive feedback to improve operational performance and guest experiences
• Taking payments and balancing the books at the end of the day
• Be initiative led when dealing with challenging situations or guest complaints
• Confident working alone and being a happy, positive influence when working as part of a team
• Supporting your management team in all aspects of the day to day operation
• Always question best practice and identify opportunities to improve hotel occupancy, revenue and operational process

​

What you’ll require

• Service focused attitude and huge passion for creating world class experiences
• Experience in customer service role
• Confidence to act on initiative and make considered decisions
• Cool, calm & collected communication skills
• Demonstrable sales skills
• An eye for pedantic detail
• Competent & confident IT skills for relevant property management software systems & Microsoft office
• Excellent English speaking & writing skills (extra languages are a bonus)
• Cool, calm & collected communication skills

​

​

Time & Place

• You’ll work 40 hours per week at your main property however, with our pipeline of growth and our plans to help you grow too, you may be based at other room2 locations from time to time

​

room 2 live, grow & experience. Be the happiest version of you at work. room2 designs creative, cool, design-led ho(me)tels for inquisitive explorers that enjoy feeling at home, away from home. However, it is ‘you’ that creates the community to bring the space and feeling to life.

room2 Chiswick launched in December 2021 as the world's first whole life net-zero hotel. We're now on the look out for an Assistant General Manager to support our General Manager to continue driving our sustainability leadership in the hotel sector whilst supporting the team to deliver outstanding guest experiences.

‘Day in the life’

• Leading the front of house team to create ‘can’t wait to return’ experiences for our guests
• Coaching & training your team to empower them day to day and help their growth & development in Room2 through objectives and personal development plans
• Creating an engaged and ‘happy’ led environment for your team at work
• Assisting the General Manager with creating inspiring, culturally led experiential events & workshops
• Manage online reputation and presence through responding to reviews
• Complaint handling with understanding and considered attitude
• Implement Room2 standard operating procedures
• All property systems expert, resolving errors and training team on best practice
• Understand & assist with managing Health & Safety Compliance and maintenance in the property including audits
• Assist GM with managing Housekeeping Department
• Recruiting, inducting and training new talent to your team and assisting across the wider business
• Recognising sales opportunities and training your team to deliver on these
• Being on call for management responsibilities when required

What you’ll require

• Service focused attitude and huge passion for creating world class experiences
• Kind and compassionate leadership skills with a tenacity for driving performance
• Cool, calm & collected communication skills
• Hospitality team management experience in a dynamic property
• Intuitive and understanding sales and negotiating skills
• Confident & calm in dealing with challenging situations and crisis management
• Dynamic and strategical decision making
• Timekeeping & time management that is on point
• An eye for pedantic detail
• Experience in presenting and delivering brand vision
• Competent & confident IT skills for relevant property management software systems & Microsoft office
• Excellent English speaking skills (extra languages are a bonus)

Time & Place

You’ll work 40 hours per week based at room2 Chiswick, however, with our pipeline of growth and our plans to help you grow too, you may be based at other room2 locations from time to time. 

This is a maternity cover role but with potential to become permanent due to our growth pipeline.