Safe Stay Policy | room2 hometels

Your Safe Stay - Conquering Covid-19

A (safer) place to live, not just stay!

Whilst Covid-19 has thrown quite the spanner in the works, we’ve used it as a chance to review everything we do, to ensure we give you a safer place to live, not just to stay.

From move-in, to housekeeping and team training, we’ve taken every possible precaution to ensure a safe, but still unique and flexible experience for both our beloved guests and our team.

But, more than anything we want you to know that we’re open (for those who need us) and that when you stay, you’ll still get that unique room2 experience, with some new tweaks to ensure everyone’s wellbeing. Together these changes make up our Safe Stay procedures.

 

November update

We’re still open for those who are staying with us for essential work or for those moving in to call us their humble abode, following the government’s national restrictions guidelines. Please check the faq section below for more information. If you have a booking with us this November, we will require you to self-certify your reason for travel by filling out the following form.

Safe Stay – 10 Steps

Covid-busting cleaning

All our cleaning procedures have been levelled-up, day and night by our amazing, covid-busting roommakers.

 

On-demand linen

Linen dropped by cleaning fairies. Our on-demand service keeps you as safe and fresh as possible, and at your beck and call!

 

Safe, contactless mobile keys

No forms, no fuss, no contact. Just download, hover and then enter all from your phone.

 

Contactless payment

Cash was so last year, we’ve gone full card-only payments instead. We think it’s the way of the future.

 

Food at your door

No buffet breakfast unfortunately, but enjoy cooking in your very own kitchen or an UberEATS/Deliveroo takeout for dinner.

 

Germ-ation station

Sanitization station in the lobby so everyone can pump, rub and wash those hands. Be gone germs!

 

Spare PPE

Forgotten a face mask for the little ones? Or need some gloves? We’ve got you covered with spares when you need it.

 

No queues, no hassle

Move-in and out hasslefree with our online and contact-free setup. Save time, stay safe. Hoorah!

 

Can’t have it all

We aren’t serving any food in the Living Room but feel free to use the space to lounge and work from.

 

One-way highway

With signs and clear flows, you’ll be A-OK with our one-way system. Plus its lifts up and stairs down (if you’re able to.)

 

 

We’ve also been awarded the official UK mark that recognises our Covid-19 updates meet industry and government standards.

Got further questions, check below:

Can I still travel from 5 November to 2 December?

We hear your frustrations regarding the restrictions from November 5th to December 2nd 2020 and understand you might be concerned about your upcoming stay during this period. We are still accepting bookings and stays during this period for the following purposes:

• Business travel

• Essential workers

• Those who are in-between homes

• Long-term residents or extended stays

If you’re still unsure of the new national restrictions, please refer to the government’s guidelines here.

Need to stay for essential work or travel? 

If you’re still joining us for work or essential travel between November 5th and December 2nd 2020, you will be required to self-certify your reason for travel by filling out the following form.

How do I postpone or cancel my booking if I’m staying between 5 November and 2 December? 

Any staycations or holiday breaks booked for leisure during this period will have to be put on hold and so we ask for you to get in touch to postpone your booking to a later date. For your peace of mind, we would like to inform you of the updated terms below:

Flexible bookings

If you have a flexible booking, feel free to email us on hello@room2.com at least 24 hours before your scheduled stay date and we’ll be happy to amend your booking free of charge.

Non-refundable bookings

Non-refundable bookings can be amended to any stay date between December 3rd 2020 and February 28th 2021 at no additional charge. Just make sure these changes are made at least the day before your scheduled stay! Simply drop us an email or call us on 020 8057 2222.

Booking.com, Expedia, Airbnb or Agent bookings

We advise our guests who have booked through any external travel agents, to contact them directly.

Long Stay bookings

For amendments on all direct bookings of 7 days or longer, please contact us on jo@room2.com.

Are you still providing food and beverage facilities for guests?

Our public spaces are currently closed for external guests (and have been since March 21st). Why not stay in and cook in your fully-kitted out kitchen (don’t worry, there are supermarkets nearby), or order in a takeaway to your room. 

The Living Room is currently open for staying guests only to enjoy the space to relax, unwind and work in, however we are not serving any food. The pantry remains open to purchase essential supplies from and we hope to fully reopen all facilities in the near future. Stay posted.

What measures are in place to protect your staff who are still coming in to work?

We take the safety of our team very seriously, and have implemented additional training to ensure our roommates know how to operate under different, Covid-19 related scenarios and have provided provisions of PPE where relevant.

How are you ensuring social distancing?

As per the UK government guidelines, we’ve implemented a number of changes to ensure minimal contact and social distancing is applied. There is a one way system in place to go up and down the building, floor markings and sneeze screens to protect our staff.

I’m hoping to book a stay in the near future, can I still do that?

We recommend that you book via our fully flexible rates, which can be cancelled closer to the date of arrival and free of charge in the case that Government guidelines change. Please check T&Cs on your booking for the individual terms related to the property.

I need to self-isolate after arriving from an international destination. Can I stay with you?

We’d love to help you out but there are a few complications, so please contact us directly via our email to discuss: hello@room2.com

Are your properties currently open and accepting guests?

Yes, our properties remain open in line with the UK Government guidelines and are only accepting those who are travelling for essential work.

If you’ve got any further questions, please do not hesitate to get in touch with our team on: 020 8748 2645

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room2 logo

Hold up, we’re still open!

What a bummer, we’ve all heard the recent government announcement… But we’re still open to accommodate those who are joining us for essential work or for those who call room2 their abode.

If you have a booking with us this November, we’re sure you have plenty of questions. Click the link below for more information.

room2 logo

Hold up, we’re still open!

What a bummer, we’ve all heard the recent government announcement… But we’re still open to accommodate those who are joining us for essential work or for those who call room2 their abode.

If you have a booking with us this November, we’re sure you have plenty of questions. Click the link below for more information.