Safe Stay Policy

Your Safe Stay - Conquering Covid-19

A (safer) place to live, not just stay!

Whilst Covid-19 has thrown quite the spanner in the works, we’ve used it as a chance to review everything we do, to ensure we give you a safer place to live, not just to stay.

From move-in, to housekeeping and team training, we’ve taken every possible precaution to ensure a safe, but still unique and flexible experience for both our beloved guests and our team.

But, more than anything we want you to know that we’re open (for those who need us) and that when you stay, you’ll still get that unique room2 experience, with some new tweaks to ensure everyone’s wellbeing. Together these changes make up our Safe Stay procedures.

Safe Stay – 10 Steps

Covid-busting cleaning

All our cleaning procedures have been levelled-up, day and night by our amazing, covid-busting roommakers.

 

On-demand linen

Linen dropped by cleaning fairies. Our on-demand service keeps you as safe and fresh as possible, and at your beck and call!

 

Safe contactless mobile keys

Say goodbye to key cards. You’ll find no forms, fuss or contact here. Just download our app and enter with your phone.

 

Contactless payment

Cash was so last year, we’ve gone full card-only payments instead. We think it’s the way of the future.

 

Food at your door

No buffet breakfast unfortunately, but grab yourself a healthy breaky bag instead or a UberEATS/Deliveroo takeout for dinner.

Germ-ation station

Sanitization station in the lobby so everyone can pump, rub and wash those hands. Be gone germs!

 

Spare PPE

Forgotten a face mask for the little ones? Or need some gloves? We’ve got you covered with spares when you need it.

 

No queues, no hassle

Move-in and out hasslefree with our online and contact-free setup. Save time, stay safe. Hoorah!

 

Can’t have it all

Our bar, cafe and gym are unfortunately closed (damn Covid), but our rooms have kitchens and enough space for a yoga session.

 

One-way highway

With signs and clear flows you’ll be A-OK with our one-way system. Plus it’s lifts up and stairs down (if you’re able to.)

We’ve also been awarded the official UK mark that recognises our Covid-19 updates meet industry and government standards.

Got further questions, check below:

Are your properties currently open and accepting guests?

Well kind-of. All arrivals staying with us from the 4th July onwards are welcome. However, in line with UK Government guidelines, stays before the 4th July will only be accepted if you are:

• Living with us as a permanent abode (e.g. long-term assigness, oversees workers or residential guests).
• Living with us as an interim abode (while your primary residence is unavailable e.g. due to the travel ban or displaced from permanent home).
• An essential worker, as outlined in the official list here.

Please note that if an organisation or individual is unable to provide evidence that their stay falls inside the criteria provided by the UK Government, then we reserve the right to refuse check-in.

Are you still providing food and beverage facilities for guests?

Whilst our public spaces are currently closed (and have been since March 21st) we are now offering Breaky bags for the morning or you can order in a takeaway to your room.

Alternatively, why not stay in and cook in your fully-kitted out kitchen (don’t worry, there’s supermarkets nearby).

We’re hoping to reopen the Living Room and our public space in early July or as soon as possible.

What measures are in place to protect your staff who are still coming in to work?

We take the safety of our team very seriously, and have implemented additional training to ensure our roommates know how to operate under different, Covid-19 related scenarios and have provided provisions of PPE where relevant.

How are you ensuring social distancing?

As per the UK government guidelines, we’ve implemented a number of changes to ensure minimal contact and social distancing is applied. There is a one way system in place to go up and down the building, floor markings, sneeze screens to protect our staff, and closure of public spaces such as our gym and the Living Room.

I have an upcoming booking with you, what shall I do?

We are offering the free amendment of any non-refundable bookings made for stays until the 4th July. These can be moved to any date up to the 31st December 2020.

If you’ve booked via a specific travel agent, booking.com or Expedia, please contact them directly.

I’m hoping to book a stay in the near future, can I still do that?

If you’re planning a stay for non-essential travel after the 4th July, then we can’t wait to welcome you.

We do recommend that you book via our fully flexible rates, which can be cancelled closer to the date of arrival and free of charge. Please check T&Cs on your booking for the individual terms related to the property.

I see you are using mobile kelyess room entry. How does this work?

It’s super simple, safe and hassle free. You’ll simply have to download an app to your phone, enter a code sent to your email and hover the phone at the door. We’ll send you all the instructions you need before arrival. Easy peasy!

I need to self-isolate after arriving from an international destination. Can I stay with you?

We’d love to help you out but there are a few complications, so please contact us directly via our email to discuss: hello@room2.com

If you’ve got any further questions, please do not hesitate to get in touch with our team on: 020 8748 2645

Book direct for the best rates, guaranteed.

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A (safer) place to live, not just stay

Hey you, welcome back!

Our doors are finally open again to all staying guests with additional Covid-busting procedures in place to make you feel extra safe.

Unfortunately, the Living Room and gym remain closed at room2 Southampton, but we’re aiming to get these open again as soon as we can.

Stay posted for more updates, and we look forward to seeing you again soon.


A (safer) place to live, not just stay

Hey you, welcome back!

Our doors are finally open again to all staying guests with additional Covid-busting procedures in place to make you feel extra safe.

Unfortunately, the Living Room and gym remain closed at room2 Southampton, but we’re aiming to get these open again as soon as we can.

Stay posted for more updates, and we look forward to seeing you again soon.